Managing procedural pain and anxiety from the start of a patient’s experience will go a long way towards positively impacting patient satisfaction, especially if the patient knows their clinical staff are doing everything they can to reduce pain and improve their experience. Procedural pain management is more than a choice made by compassionate caregivers, its importance can also affect a hospital’s bottom line.
Communication about pain is one of the topics assessed by the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS), a quantitative tool used to assess patient satisfaction required by the CMS (Centers for Medicare and Medicaid Services) where higher patient satisfaction ratings can qualify hospitals for higher reimbursement rates.¹
By using needleless pain management tools like the J-Tip, in combination with good communication and an emphasis on compassion, healthcare providers can help increase patient satisfaction which can also lead to improved HCAHPS scores.
Look up your Hospital’s HCAHPS Scores Here: http://Medicare.gov/hospitalcompare.